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Refund, Return, Replacement and Exchange Policy

At Inner Healings With Pooja, we are committed to providing our customers with quality products and a smooth shopping experience. Please read the following Refund, Return, Replacement and Exchange Policy carefully before placing your order.

1. Return / Replacement / Exchange Eligibility

We accept replacement or exchange requests only in the following cases:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product received is incorrect in size, colour, variant or specification, where applicable.
• The product is received in a condition that makes it unusable or materially different from what was ordered.

Products that are received correctly and are in good condition are generally not eligible for return, replacement or exchange, unless otherwise stated on the product page.

2. Unboxing Video Is Mandatory

For any claim related to a damaged, defective, incorrect or missing product, the customer must record a clear and continuous unboxing video while opening the package.

The video should clearly show:

• The package or parcel before opening.
• The shipping label and order details.
• The condition of the package.
• The complete opening of the package.
• The product received and its condition.
• Any damage, defect or mismatch.

The unboxing video must be provided as proof when submitting a replacement or exchange request.

Without a valid unboxing video, we may not be able to approve a replacement or exchange request.

This requirement helps us verify the condition of the package and product at the time of delivery.

3. Damaged or Incorrect Product

Please contact us as soon as possible after delivery if you receive:

• A damaged product.
• A defective product.
• A completely different product.
• A wrong size, variant or colour, where applicable.
• A product that is materially different from your order.

Please provide the following information:

1. Your order number.
2. Clear photographs of the product.
3. A clear and complete unboxing video.
4. Details explaining the issue.

Our team will review the information provided and determine whether the order qualifies for replacement or exchange.

4. Replacement / Exchange Approval

Replacement or exchange requests are subject to verification by our team.

A request will be approved only after we verify that:

• The product received does not match the product ordered; or
• The product was damaged or defective when received; and
• The customer has provided the required proof, including the unboxing video.

If the received product is correct, undamaged and matches the order, it will generally not qualify for replacement or exchange.

5. Replacement Dispatch Timeline

Once a replacement request has been approved and the product is confirmed to be eligible, the replacement product will be dispatched within 3–5 business days.

Replacement dispatch is subject to product availability.

If the same product or variant is unavailable, our team may contact the customer regarding an available alternative or another suitable resolution.

6. Replacement Delivery Timeline

After the replacement product has been dispatched, it is expected to be delivered within 5–7 business days, depending on the customer's location and courier service.

Delivery timelines may vary due to:

• Customer location.
• Courier service.
• Weather conditions.
• Public holidays.
• Operational or logistical delays.

Once the replacement order has been dispatched, the customer will receive the available shipping and tracking details.

7. Exchange Policy

Exchange requests are accepted only when the received product is:

• Damaged.
• Defective.
• Incorrect.
• Different from the product ordered.

The customer must provide the required proof, including a valid unboxing video. Exchange requests are subject to product availability and verification by our team.

8. Products Not Eligible for Replacement / Exchange

Replacement or exchange will generally not be accepted for:

• Products damaged after delivery due to customer handling.
• Products that have been used, washed, altered or modified.
• Products without the required proof or unboxing video for damage or mismatch claims.
• Products where the issue is not related to the product supplied by us.
• Requests made after the applicable replacement or exchange period.
• Products returned without prior approval from our support team.

9. Refund Policy

If a refund is approved by our team, it will be processed after verification of the returned or replacement product or claim, as applicable.

Refund eligibility depends on the reason for the request and the applicable terms of the order.

Once approved, the refund will be processed to the original payment method or through the applicable payment channel.

The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

10. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may not be possible, and the customer may need to follow the applicable return or replacement process.

11. How to Request a Replacement or Exchange

To request a replacement or exchange, please contact our customer support team and provide:

• Order number.
• Customer name.
• Registered email address or phone number.
• Reason for the replacement or exchange.
• Clear photographs of the product.
• A complete unboxing video showing the package being opened.

Our team will review the request and provide further instructions.

12. Important Note

Customers are strongly advised to record a complete unboxing video immediately when receiving the package.

If the product received is damaged, defective, incorrect or different from the product ordered, the unboxing video will be required to verify the claim.

Replacement or exchange will be provided only after successful verification and approval of the claim.

13. Contact Us

For questions regarding refunds, returns, replacements or exchanges, please contact our customer support team through the contact details provided on our website.

Inner Healings With Pooja
Website: https://shop.innerhealingswithpooja.com/

Last Updated: July 31, 2026

Shipping Policy

At Inner Healings With Pooja, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional events or high-demand periods, processing times may be slightly longer.

2. Delivery Time

Estimated delivery timelines are:

• Metro Cities: 3–5 business days.
• Other Cities and Towns: 5–8 business days.
• Remote Locations: 7–10 business days.

Delivery times are estimates and may vary due to weather conditions, courier delays or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, are calculated and displayed during checkout.
• Any free shipping offers will be clearly mentioned on the website during promotional periods.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.

You can use the tracking number to monitor your shipment until delivery.

5. Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery is unsuccessful due to an incorrect address, an unavailable recipient or refusal to accept the parcel, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please provide:

• Order number.
• Tracking number.
• Photographs, if applicable.

Our team will investigate the matter and assist you as quickly as possible.

8. International Shipping

Currently, Inner Healings With Pooja ships within India only.

If international shipping becomes available in the future, this policy will be updated accordingly.

9. Contact Information

For any shipping-related queries, please contact us using the following details:

Legal Name: PRABHAT DWIVEDI
Trade Name: Inner Healings With Pooja
GSTIN: 29AVHPD6318G1ZL

Registered Office Address:
P NO 152A, Kannur Village,
Bengaluru, Bengaluru Urban,
Karnataka – 562149, India

Phone: +91 90359 46896
Email: innerhealingswithpooja@gmail.com

Thank you for shopping with Inner Healings With Pooja. We appreciate your trust and are committed to ensuring a smooth and reliable delivery experience.