REFUND & RETURN POLICY

Last Updated: August 2026

At Inner Healings With Pooja, we are committed to providing our customers with quality products and a smooth shopping experience. Please read the following Refund, Return, Replacement and Exchange Policy carefully before placing your order.

1. Return / Replacement / Exchange Eligibility

We accept replacement or exchange requests only in the following cases:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product received is incorrect in size, colour, variant or specification, where applicable.
• The product is received in a condition that makes it unusable or materially different from what was ordered.

Products that are received correctly and are in good condition are generally not eligible for return, replacement or exchange unless otherwise stated on the product page.

2. Unboxing Video Is Mandatory

For any claim related to a damaged, defective, incorrect or missing product, the customer must record a clear and continuous unboxing video while opening the package.

The video should clearly show:

• The package/parcel before opening.
• The shipping label and order details.
• The condition of the package.
• The complete opening of the package.
• The product received and its condition.
• Any damage, defect or mismatch.

The unboxing video must be provided as proof when submitting a replacement or exchange request.

Without a valid unboxing video, we may not be able to approve a replacement or exchange request.

This requirement helps us verify the condition of the package and product at the time of delivery.

3. Damaged or Incorrect Product

If you receive:

• A damaged product,
• A defective product,
• A completely different product,
• A wrong size/variant/colour, where applicable, or
• A product that is materially different from your order,

please contact us as soon as possible after delivery.

Please provide:

1. Your order number.
2. Clear photographs of the product.
3. A clear unboxing video.
4. Details explaining the issue.

Our team will review the information provided and determine whether the order qualifies for replacement or exchange.

4. Replacement / Exchange Approval

Replacement or exchange requests are subject to verification by our team.

A request will be approved only after we verify that:

• The product received does not match the product ordered, or
• The product was damaged/defective when received, and
• The customer has provided the required proof, including the unboxing video.

If the received product is correct, undamaged and matches the order, the product will generally not qualify for replacement or exchange.

5. Replacement Dispatch Timeline

Once a replacement request is approved and the product is confirmed to be eligible for replacement, the replacement product will be dispatched within 3–5 business days.

Replacement dispatch is subject to product availability.

If the same product/variant is unavailable, our team may contact the customer regarding an available alternative or another suitable resolution.

6. Replacement Delivery Timeline

After the replacement product has been dispatched, it is expected to be delivered within 5–7 business days, depending on the customer's location and courier service.

Delivery timelines may vary due to:

• Customer location.
• Courier service.
• Weather conditions.
• Public holidays.
• Operational or logistical delays.

Once the replacement order has been dispatched, the customer will receive the available shipping/tracking details.

7. Exchange Policy

Exchange requests are accepted only when the received product is:

• Damaged,
• Defective,
• Incorrect, or
• Different from the product ordered.

The customer must provide the required proof, including a valid unboxing video.

Exchange requests are subject to product availability and verification by our team.

8. Products Not Eligible for Replacement / Exchange

Replacement or exchange will generally not be accepted for:

• Products damaged after delivery due to customer handling.
• Products that have been used, washed, altered or modified.
• Products without the required proof/unboxing video for damage or mismatch claims.
• Products where the issue is not related to the product supplied by us.
• Requests made after the applicable replacement/exchange period.
• Products returned without prior approval from our support team.

9. Refund Policy

If a refund is approved by our team, the refund will be processed after verification of the returned/replacement product or claim, as applicable.

Refund eligibility depends on the reason for the request and the applicable terms of the order.

Once approved, the refund will be processed to the original payment method or through the applicable payment channel.

The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

10. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return/replacement process.

11. How to Request a Replacement or Exchange

To request a replacement or exchange, please contact our customer support team with:

• Order number.
• Customer name.
• Registered email/phone number.
• Reason for replacement/exchange.
• Clear photographs of the product.
• Complete unboxing video showing the package being opened.

Our team will review the request and provide further instructions.

12. Important Note

Customers are strongly advised to record the complete unboxing video immediately when receiving the package.

If the product received is damaged, defective, incorrect or different from the product ordered, the unboxing video will be required to verify the claim.

Replacement or exchange will be provided only after successful verification and approval of the claim.

13. Contact Us

For any questions regarding refunds, returns, replacements or exchanges, please contact our customer support team through the contact details provided on our website.

Inner Healings With Pooja
Website: https://shop.innerhealingswithpooja.com/